At Lumivras, we want you to feel confident with every purchase — but if something doesn’t fit or feel quite right, returning it is simple and hassle-free.
📅 Return Window
You can return eligible items within 28 days of delivery or your in-store purchase date.
👙 Item Condition
Returned items must be clean, unworn, and include all original tags and hygiene stickers (if applicable).
For hygiene reasons, lingerie must be tried on over underwear only.
📄 Proof of Purchase
Please provide your original receipt or dispatch confirmation email when submitting a return.
⚠️ Exceptions
Certain intimate items may not be eligible for return for hygiene reasons.
See full details on non-returnable items in our policy.
How to Return an Item
📦 Start Your Return Online
Visit our Returns Portal to begin your return and locate your nearest drop-off point.
Returns are quick, easy, and fully tracked for peace of mind.
🌍 International Returns
Customers outside the U.S. can still use our Returns Portal.
Return shipping fees may apply and are the customer’s responsibility.
🔄 Tracked Returns
All returns processed through our portal are fully tracked so you can monitor your item’s journey back to Lumivras.
🔗 Start your return now: lumivras.com/returns