At LumiVras, we want your shopping experience to be as smooth and worry-free as possible. If you ever need to return an item, we’ve made the process simple, fair, and hassle-free.
Changed Your Mind?
If you change your mind about a purchase made from LumiVras, you have 30 days from the date of delivery to return the item.
To qualify for a full refund, the item must be:
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✅ Unused
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✅ Clean and in re-sellable condition
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✅ Returned in its original packaging with all tags/labels intact
📌 Proof of purchase (order confirmation, invoice, or receipt) is required for all returns.
You may return the item by:
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Bringing it to one of our LumiVras locations, OR
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Shipping it back to our distribution center (return address will be provided when you start your return request).
Returns & Exchanges
🔄 Returning an Item
To start a return, please contact our Customer Support Team at support@lumivras.com or call us at +1 (404) 555-7392. We’ll provide instructions and a return authorization label (if eligible).
🔁 Exchanging an Item
If you’d like to exchange your purchase for a different size, color, or product, please let us know when submitting your return request. Exchanges are processed subject to availability.
💳 Refunds
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Refunds are issued back to your original payment method within 5–10 business days after we receive and inspect the returned item.
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If your refund is delayed, please contact your bank or card issuer first, then reach out to our support team if needed.
⚠️ Faulty or Damaged Items
If your item arrives faulty, damaged, or not as described, please notify us within 7 days of delivery. Our team will arrange a free return or replacement at no extra cost.
❓ Other Questions
Still need help? Our support team is here for you:
📧 support@lumivras.com
📞 +1 (404) 555-7392
Terms & Conditions
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Return shipping fees may apply for non-faulty items unless otherwise stated.
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Items marked “Final Sale” or “Non-Returnable” cannot be returned or exchanged.
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Refunds will not be issued for items returned after 30 days unless required by law.
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LumiVras reserves the right to refuse a return if items are not returned in acceptable condition.
📍 LumiVras Inc.
34 Peachtree, Atlanta, GA 30309, USA
📞 +1 (404) 555-7392
📧 support@lumivras.com